Privacy Policy
How Pivotal Engineering collects, uses and protects your information.
1. Introduction
Pivotal Engineering ("we," "our," or "us") is committed to protecting the privacy of all personal information we collect. This Privacy Policy outlines how we handle, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles Guidelines (APPGs).
2. Definitions
In this policy:
- Personal Information: has the meaning given under the Privacy Act but, in short, means information or an opinion relating to an individual that can be used to identify that individual.
- Privacy Act: means the Privacy Act 1988 (Cth) including the Australian Privacy Principles Guidelines (as amended from time to time).
- Sensitive Information: has the same meaning as under the Privacy Act.
3. Collection of Personal Information
We may collect personal information in various ways, including, but not limited to, when you:
- Engage with our services;
- Contact us via phone, email, or other means;
- Participate in surveys or promotions;
- Apply for employment with us.
The types of personal information we collect may include, but are not limited to:
- Name;
- Contact details (e.g., email address, phone number);
- Company name and job title;
- Payment information;
- Records of communications with us.
4. Use of Personal Information
- We use personal information for purposes including:
- Providing our services to you;
- Responding to inquiries and providing support;
- Processing transactions;
- Conducting market research and analysis;
- Complying with legal and regulatory obligations;
- Improving our website and services;
- Marketing and promotional activities (with your consent).
5. Disclosure of Personal Information
We may disclose your personal information:
- To our employees, contractors, and partners who need the information to provide services to you;
- To third-party service providers who assist us in operating our business (e.g., IT services, payment processors);
- To comply with legal obligations or respond to legal process;
- With your consent, or as otherwise permitted or required by law.
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
6. Sensitive Information
We only collect sensitive information with your consent and where it is reasonably necessary for our functions or activities. Sensitive information is handled with the highest level of care and security.
7. Data Security
We implement a range of security measures to protect your personal information from unauthorised access, use, or disclosure. These measures include:
- Secure storage of data;
- Use of encryption and secure communications;
- Regular security audits and updates;
- Access controls to personal information.
- Access and Correction of Personal Information
You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be available on request. We encourage everyone to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
Pivotal Engineering
📍 Unit 1C, 137 Kewdale Road, Kewdale, Western Australia, 6105, Australia